1. Introduction
Super-Xe ("Super-Xe", "we", "us" or "our") respects your privacy and is committed to protecting the personal data you share with us at all times. This Privacy Policy explains what information we collect when you visit our website, open an account or use our trading services, why we collect it, how we use and protect it, with whom we may or may not share it, how you can change, modify or add information, and the rights you have in relation to it. We aim to be transparent and upfront whenever we collect data in order to provide our services.
Throughout this Policy, our clients are referred to as "clients", "users", "members", "account holders", "traders", "he", "she", "they" or "it", in both the singular and the plural. Super-Xe is referred to as "Super-Xe", "broker", "brokerage service provider", "trading platform", "trading facilitator", "we" and "us".
This Privacy Policy forms part of, and is attached to, the Super-Xe Terms and Conditions. By using our website or services you acknowledge that you have read this Policy. Where we rely on your consent, we will ask for it clearly and you may withdraw it at any time.
2. Who is responsible for your data
Super-Xe, with offices at 28 October Avenue, 365 Vashiotis Seafront Building, Off. 104, 105, 502, 3107 Limassol, Cyprus, acts as the data controller for the personal data described in this Policy. Questions about this Policy or your data can be sent to support@super-xe.com.
3. Scope of this Policy
This Policy applies to all our services, facilities, tools, resources, applications and software, including our website. It does not apply to practices outside the scope, control or influence of Super-Xe, or to individuals who are not part of the company or who do not consent to its terms. It also does not apply to the data of Super-Xe founders, directors, managers, employees or executives, except when they voluntarily use our services as clients, in which case this Policy applies.
4. Information we collect
As part of the registration process, we collect the data and information needed to provide our brokerage services, including access to our trading platforms, tools, features and functionality. Information that identifies you is personal data. Depending on the service, this may include:
- Identity data: full name, gender, age and date of birth, nationality, national identity documents, passports and photographs used for verification.
- Contact data: residential address, email address and telephone numbers.
- Financial data: employment status, income, financial and asset statements, source of funds and wealth, bank and payment details, and tax identification numbers.
- Supporting documents: utility bills, bank statements and similar documentation.
- Suitability data: your trading knowledge and experience, investment objectives and risk tolerance, gathered through our appropriateness assessment.
- Transaction data: deposits, withdrawals, trades, orders and account history.
- Technical data: IP address, device identifiers, browser type, operating system, log-in times and usage data from our website and platforms.
- Communication data: records of emails, live chat conversations and, where permitted by law, recorded telephone calls.
This information is required for identification, anti-money-laundering (AML) and know-your-customer (KYC) purposes. Registration and the initial deposit require us to collect it before we can give you access to our services.
If any information you provide is insufficient or inaccurate, or if you refuse to provide it, we reserve the right to refuse or suspend our services, temporarily or permanently, with or without prior notice. Some features may be used without providing all of the requested information. Within the scope of this Policy, we may process the information and data you provide.
5. Identity verification
We accept verbal and documentary evidence to verify your identity, but may request additional proof when necessary. Accepted documents include utility bills, credit or debit cards, national identity cards, passports, financial statements, asset declarations and bank statements.
6. How we collect information
We collect personal data directly from you when you register, complete forms, upload documents, contact support or use our trading platform, as well as through your communications with our authorised offices or personnel, surveys, feedback and other necessary means. We may also receive data from third parties such as identity verification providers, credit reference and fraud prevention agencies, payment processors, introducing partners and publicly available sources, always in line with applicable law.
7. How we use your information
We use your personal data for the following purposes:
- To open, verify, operate and maintain your trading account.
- To carry out know-your-customer (KYC), anti-money-laundering (AML) and counter-terrorist-financing checks.
- To assess whether our products are appropriate for you.
- To process deposits, withdrawals and trading activity.
- To provide customer support and respond to enquiries.
- To send service messages, such as margin alerts, statements and changes to terms.
- To send marketing communications where you have agreed to receive them.
- To detect, investigate and prevent fraud, market abuse and security incidents.
- To analyse and improve our website, platforms and services.
- To comply with legal, regulatory and tax reporting obligations.
8. Legal basis for processing
We process personal data only where we have a lawful basis to do so, which may be: the performance of our contract with you; compliance with a legal or regulatory obligation; our legitimate interests, such as securing our systems and improving our services, provided those interests are not overridden by your rights; or your consent, for example for optional marketing and non-essential cookies.
10. International transfers
Your data may be transferred to and processed in countries outside your own. Where this happens, we put appropriate safeguards in place, such as standard contractual clauses or transfers to countries recognised as providing an adequate level of protection.
11. Data retention
We keep personal data for as long as your account is open and afterwards for the period required by applicable law, typically at least five to seven years after the end of our relationship to meet anti-money-laundering and record-keeping obligations. When data is no longer needed, we delete or anonymise it securely.
12. How we protect your data
We apply the highest security standards to protect client data, with technical and organisational measures appropriate to the risk, including encryption in transit, access controls based on role, two-factor authentication options, network monitoring, staff training and regular reviews of our security practices. Your data is accessible only to you, Super-Xe and authorised personnel. We may store and process data on local servers or secure storage media.
No method of transmission over the internet is completely secure, so we also ask you to keep your login details confidential. We are not responsible for theft, misuse, fraud or hacking events beyond our control. You must notify us of any changes to your data.
14. Mobile trading application
This Privacy Policy also applies to the Super-Xe mobile trading application, a value-added service that provides convenient access to the platform. Permissions requested by the app may include:
- Installing the application
- Access to storage
- Access to the microphone
- Access to media
- Access to contacts
- Access to the internet
Installing the app is optional. You can use the web-based trading platform instead, or uninstall the app at any time if you no longer wish to use it.
15. Your rights
Depending on where you live, you may have the right to:
- Access the personal data we hold about you.
- Ask us to correct inaccurate or incomplete data.
- Ask us to delete your data, subject to our legal retention obligations.
- Restrict or object to certain processing, including direct marketing.
- Receive your data in a portable format.
- Withdraw consent at any time where processing relies on consent.
- Lodge a complaint with your local data protection authority.
To exercise any of these rights, email support@super-xe.com. We may need to verify your identity before responding and will reply within the time required by law.
16. Children
Our services are intended only for adults aged 18 or over, or the age of majority in your jurisdiction if higher. We do not knowingly collect data from minors. If we learn that we have, we will delete it promptly.
17. Changes to this Policy
We may update this Policy to reflect changes in our services or legal requirements. The date at the top of this page shows when it was last revised. Material changes will be communicated through the client area or by email.